Refund policy
At Sophisticated Style, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please review our policy below for details.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags attached.
- The item must be returned within 30 days of the delivery date.
- Proof of purchase (order number or receipt) must be provided.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items marked as "Final Sale" or "Non-Returnable."
- Items that have been used, worn, or damaged after delivery.
- Personalized or custom-made items.
3. How to Initiate a Return
To request a refund, follow these steps:
- Contact our customer support team at [email protected] to initiate the return process.
- Pack the item securely in its original packaging, including all tags and accessories.
- Include the original invoice or proof of purchase.
- Ship the item back to the address provided by our team.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected]. We’re here to help!